Welcome to Caloundra Member of the Month

Member of the Month


Our region wants to highlight businesses and individuals alike who have completed the ‘Welcome to Caloundra’ program and are actively engaged in providing exceptional customer service to locals and visitors.

Caloundra Tourism congratulates everyone who has completed the program.

Sign up today to complete the 'Welcome to Caloundra' program and share with us your story on how beneficial this program has been to your career.


John Örning  

General Manager Best Western Plus Lake Kawana Hotel

"It is important to have a program that will help build a network of Caloundra advocates who are knowledgeable and provide excellent customer service. I wanted to invest in this program for my business by providing my staff with information that will help us be competitive in delivering a superior customer experience when guests visit to our hotel. The Welcome to Caloundra program offers an easy and informative online course about the Caloundra/Kawana region, and well worth doing. Guests are commenting on the great service they are receiving which is rewarding for them, myself and my staff."  


Jillien Lamprecht

General Manager Monaco Resort

"The Welcome to Caloundra course was easy to access and complete. I enjoyed learning some unique things about the local region that I wasn’t too sure about. As a team we now have more confidence in recommending and suggesting local attractions and regional areas of interest to our guests. The program has also been used as a team building experience, offers a great talking point with all our staff which is enhancing their knowledge about the Caloundra/Kawana region. It has given us some great ideas for customer service rewards and recognition internally. We have also used it to update information to guests and improve our in room offerings."