This program, has proudly been developed by Caloundra Tourism as an online training program focused on customer service and Caloundra specific content. The course is easy to follow and interactive, you can do it at any time and is low cost.
At the end of the course you obtain a certificate of completion, choice of badge and a window decal for each business.
"I wanted to invest in this program for my business by providing my staff with information that will help us be competitive in delivering a superior customer experience when guests visit to our hotel. The Welcome to Caloundra program offers an easy and informative online course about the Caloundra/Kawana region, and well worth doing. Guests are commenting on the great service they are receiving which is rewarding for them, myself and my staff."
John Örning - Best Western Plus Lake Kawana Hotel
"Welcome to Caloundra is the only available resource that brings together all of the strands that make Caloundra a great place to live, work and play. The course is unpretentious, written in plain english and simple to use - and therefore is true to the Caloundra brand. The customer service component is excellent - providing further encouragement for our business to not only meet our customers' high expectations but to exceed them.
We are starting to use some of the facts in the course to deliver a little speech at the conclusion of each tour to remind guests about what else there is to see and do in our area."
Ken Jeffreys - Caloundra Jetski & Hire
“The Welcome to Caloundra course was a fresh approach to developing tourism. I have had an association with the Sunshine Coast all my life and this course filled in gaps I had with my knowledge of the area. I believe that no matter how much I might know about something, there is always something new to be learnt. I found this to be the case with the course. It was broad based, covering material essential to tourism operators. Being able to refer back to the course as I need has allowed me to reacquaint myself with information I know but at a deeper level, by filling in gaps in other areas.
As I operate a motorcycle tourist services business I enjoy adding to my customers’ experiences by providing them interesting local information. Completing the Welcome to Caloundra course has provided me with great information about the environment, history and other interesting points I never knew that I am now able to share with my customers.”
Stuart Topp - Topp Adventures
"The Welcome to Caloundra course was easy to access and complete. I enjoyed learning some unique things about the local region that I wasn’t too sure about. As a team we now have more confidence in recommending and suggesting local attractions and regional areas of interest to our guests. The program has also been used as a team building experience, offers a great talking point with all our staff which is enhancing their knowledge about the Caloundra/Kawana region. It has given us some great ideas for customer service rewards and recognition internally. We have also used it to update information to guests and improve our in room offerings."
Jillien Lamprecht - Monaco Resort